Responsible Gaming

Gamble for entertainment

Gambling involves financial risk and outcomes are determined by chance. There is no guaranteed strategy, betting system or pattern that can predict a winning result. Previous wins or losses do not change the odds of a future game. You should only gamble with money you can afford to lose after your essential living costs and other financial commitments have been paid.

Before you start, decide how much time and money you are comfortable spending. Treat this amount as an entertainment expense, similar to spending on other leisure activities. Once your budget has been used, stop playing rather than adding more money. Never use rent, mortgage payments, utility bills, loan repayments, food money, savings or funds needed for dependants to gamble.

• Set a personal gambling budget before playing and do not exceed it.
• Keep gambling separate from household spending and important financial obligations.
• Do not chase losses by increasing your stakes or playing for longer.
• Take regular breaks and avoid gambling when tired, upset, stressed or under the influence of alcohol or drugs.
• Do not gamble to escape personal problems or to change your mood.
• Remember that a win is not income and a loss is not something you must immediately recover.
• Use only your own account and payment methods, and never ask another person to gamble on your behalf.

You must meet the minimum legal age requirement that applies to you, including being at least 18 years old where required for online gambling in Australia. Maxispin Casino does not support gambling by minors. Keep your account credentials private and take reasonable steps to prevent children or other unauthorised people from accessing your account or gambling devices.

Tools to help you stay in control

Responsible gambling tools are designed to help you make deliberate decisions before gambling becomes difficult to control. Depending on the account and services available to you, these tools may include deposit limits, loss or wagering limits, session reminders, time limits, cooling-off periods and self-exclusion. A limit should be selected carefully and should reflect your personal circumstances.

Financial limits

A deposit limit can restrict the amount added to your account during a selected period. Other controls may help you manage spending or play over time. Set limits before you begin gambling, when you are calm and able to consider your budget. Do not choose a limit based on a temporary win, an expected future win or money you hope to recover.

Changing or removing a limit may be subject to a delay or other account process. A request to increase a limit should not be treated as permission to continue gambling beyond what you can afford. If you feel unable to follow a limit, stop gambling and consider a break or self-exclusion rather than trying to work around the control.

Breaks and self-exclusion

A cooling-off period can provide short-term time away from gambling. Self-exclusion is a stronger step that prevents or restricts access to gambling services for a chosen period, subject to the applicable process and terms. If you request self-exclusion, do not open another account, use someone else’s account or seek alternative ways to continue gambling.

If you decide that a break or self-exclusion is appropriate, contact the relevant support channel through your account or the available Maxispin Casino service options. We may need to verify your identity and confirm the requested period. Account access and any other arrangements will be handled in accordance with applicable requirements. A self-exclusion request should be made as soon as you recognise that you need time away.

1. Choose a limit or break period that suits your circumstances.
2. Confirm the request through the available account process.
3. Stop gambling while the request is being considered or activated.
4. Do not attempt to bypass the restriction through another account or person.
5. Review your gambling habits before deciding whether to return.

Recognising when gambling may be a problem

Problem gambling can affect people in different ways. It may develop gradually, and a person may not notice the change until gambling has affected their finances, relationships, work, study or wellbeing. Having a win does not mean gambling is under control, and losing money does not mean that more gambling will solve the problem.

Consider taking a break and seeking support if any of the following statements apply to you:

• You spend more money or time gambling than you intended.
• You regularly think about gambling when you are not playing.
• You increase your stakes to experience the same excitement or to try to recover losses.
• You hide your gambling, deposits, withdrawals or losses from family, friends or other people close to you.
• You borrow money, sell belongings or use credit to gamble.
• You miss work, study, sleep, meals or social activities because of gambling.
• You feel restless or irritable when you try to stop or reduce gambling.
• You return to gambling soon after a loss because you believe a win is due.
• You gamble when experiencing stress, anxiety, depression, anger or other difficult emotions.
• Gambling is causing conflict, financial pressure or loss of trust in your relationships.
• You have tried to stop or cut down but have not been able to do so.
• You feel guilt, shame, hopelessness or distress connected with your gambling.

You do not need to wait for a serious problem before asking for help. Early support can make it easier to understand your behaviour, review your finances and plan practical changes. A trusted family member, friend, financial counsellor, health professional or gambling support service may be able to help you decide what to do next.

If gambling is affecting your safety or you are experiencing thoughts of self-harm, contact emergency services or an appropriate crisis support service in Australia immediately. If you are in immediate danger, seek urgent help from the relevant emergency service.

Getting help and our approach

Support is available from Australian gambling-help and health services, including counselling, financial counselling and services for people affected by another person’s gambling. You can also speak with a general practitioner or qualified mental health professional. These services can help you understand gambling behaviour, make a safety plan, manage financial concerns and find ongoing support.

If you are concerned about a family member or friend, focus on the impact of the gambling rather than blaming the person. Encourage them to seek professional help, protect shared finances where appropriate and obtain support for yourself. You should not provide money to enable continued gambling or take responsibility for managing another adult’s account.

What Maxispin Casino can do

Maxispin Casino aims to provide clear information about responsible gambling and to make safer-gambling controls available through the account or support process where applicable. We may review account activity for indicators of potentially harmful play and may contact a player about limits, breaks or support options. Any review will be handled in line with applicable requirements and our account terms.

We may also take steps to protect customers and the service, including restricting account access, requesting information or applying an exclusion where required. Responsible gambling checks do not guarantee that gambling-related harm will be identified or prevented. You remain responsible for making informed decisions, following your limits and asking for help when needed.

Our shared responsibility

Safer gambling works best when players and gambling providers both take appropriate steps. We will present responsible gambling information in a clear way and support requests for limits, breaks and self-exclusion through the available process. You should provide accurate information, use your own account, follow applicable laws and tell us if you need help controlling your gambling.

This page provides general information and is not medical, legal or financial advice. Gambling may result in financial loss. If you are unsure whether gambling is suitable for you, do not gamble and seek independent advice. Our Terms and Conditions and any account-specific information also apply. You can review these resources before playing and contact the available support channel if you need help with a responsible gambling request.